Most new, unopened items can be returned within thirty (30) days of delivery for a full refund. If the return is due to our error—such as receiving an incorrect or defective item—we will also cover the return shipping costs.

If you request a refund, it will be issued using the original payment method within four (4) weeks after you hand the package over to the return carrier. This timeframe includes shipping transit to our facility, processing upon receipt, and the time required for the refund to be posted to your account.

Most of our items come with one (1) year warranty for manufacturer defects. It does not include damage caused by misuse, accidents, abuse, alterations, neglect or other external causes.

The warranty will not extend to consumables (i.e. electrodes, calibration solution, battery, index oil), accessories, cable, compact disk and/or any written document bundled with the item.

For more information, please visit our Return, Refund, and Warranty Policy page.