Find quick answers to common questions about our store. Can't find your question below? Contact us.
You can place an order without creating an account. However, signing up allows for a quicker checkout experience. You can also subscribe to our weekly newsletter so you'll be the first to know of exclusive offers and new arrivals.
If your order has been sent, you should have received an email including your package's tracking number. Once you're retrieved the tracking number, kindly go to the courier's tracking website and input it there so you can see where your package is. For more information, you can check out our Estimated Delivery Time page.
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All products sold by Instrulife come with a one (1) year warranty covering manufacturer defects only. This warranty does not cover damage caused by misuse, accidents, abuse, alterations, neglect, or other external causes. The warranty does not extend to consumables (including but not limited to electrodes, calibration solutions, batteries, and index oil), accessories, cables, compact discs, or any written documents bundled with the item. For more details, you can check out our Return, Refund, and Warranty Policy page.
Yes, we offer a 6-month warranty extension for most of our items. Click here and fill out the form or contact us for more details.
We accept all major credit cards, including MasterCard, Visa, and American Express. Depending on your location, you can also complete your purchase using Google Pay or Apple Pay. This also applies for wholesale / B2B orders.
If you are not happy with your item, you may request a Return Merchandise Authorization (RMA) form within the period of return (20 days after item was received unless specified) and return the item for a replacement or refund depending on your situation and the type of item you purchased. Please refer to our Return, Refund & Warranty Policy for more details.
